How to contact customer support service

My Hero Ultra Impact is the latest addition to Bandai Namco’s anime RPG game thread. Based on the popular anime series My Hero Academia, players can now team up in a group of three unique characters from the series, against a team of another three for a 3-on-3 Quirk Battle. Each character exhibits Quirks that are unique to him. The original storyline and the fact that players can now play in the shoes of their favorite hero are already winning hearts. Though the game has succeeded in delivering all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Since its release, the need to contact the Customer Support team of My Hero Ultra Impact has shot up significantly.

Some fans are facing hindrances in the form of in-game bugs, troubleshooting errors, and in-app purchase issues. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the player/customer support team.

The support team has already answered a lot of frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the customer support of My Hero Ultra Impact is available to contact anytime, to answer the queries from the players.

There are 3 ways to contact the customer support team of My Hero Ultra Impact. Players can either contact from in-game menu options, they can contact via the official website, or else they can reach out to the developers via social media handles.

How to contact via in-game Customer Service option

Players launch the game on their devices. Once the in-game screen has loaded, adhere to the steps below:

  • Players will find a Menu tab at the bottom of the screen with a cog-wheel icon. One must tap on it to access the in-game menu options.
Image via Bandai Namco
  • Once the in-game menu tab loads, players will find a list of menu options. They must choose the Contact option next up, by tapping on it.
  • On doing so, a Dialog box would pop up on the screen, asking the players to Copy your player ID, as players would be requiring it, while contacting the Support team. They must do so by tapping on the Copy button beside it. Once they are done, they can tap on Ok.
  • It would re-direct to the Support webpage of My Hero Ultra Impact. Players will find that the developers have already answered a lot of frequently asked questions on this web page. It is likely that players would find the exact issue there.

Raising an Inquiry via Customer Support Form

  • If players are not satisfied with those answers or the issue still persists for you, they must need to fill in the Customer Support form. To do so, players must scroll down to the bottom of the page and tap on the Inquiries option.
  • This would take them to the Inquiry Page. Players must scroll down to the bottom of that page and tap on the check-box to accept the terms and conditions. They must tap on the Support Form button, that would be activated on accepting the terms. This would re-direct the players to the Support form.
  • Next up, they need to choose the category of your issue. It maybe in-app purchase related, account related or some in-game bug. Players must choose the category that best fits in with the issue.
My Hero Ultra Impact customer support
Image via Bandai Namco

Once it has been done, the following things would be asked from you:

  1. The email address.
  2. User ID/Player ID (Paste the one you copied from the Dialog box).
  3. The username.
  4. The OS version you are using.
  5. Your Device model and version.
  6. Exact date and time of issue occurrence.
  7. Players’ country or region+ Players’ Time zone followed in the region.
  8. Relevant screenshots of the issue for them to assist you better.
  9. Comment (Write about the issue clearly and in detail).
My Hero Ultra Impact customer support
Image via Bandai Namco

Once players submit the form after inputting all details, the Developer Team would get back to the players at the email address provided by them, within 72 hours. One can do a follow-up in the same mail chain if required.

How to contact via My Hero Ultra Impact official website

Players can directly go to the official help website of My Hero Ultra Impact and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.

  • Players must visit the link. It would take them to the Inquiry Web page of My Hero Ultra Impact.
  • One can access the answers to the Frequently asked questions on this page. They must visit the Inquiry Page. Players must scroll down to the bottom of the page and tap on Inquiries.
Image via Bandai Namco
  • Next up, players need to submit a Support form. It will be followed by the steps to do so, which will be the same as we have discussed in the previous section.

How to contact the Developer team directly

Another approach could be to reach out to the developers directly via their social media handles. @MyHeroUI is the support Twitter handle of My Hero Ultra Impact, for catering to the queries from users. Players can even reach out to the team at @MyHeroUltraImpact, which is the Official Facebook ID of My Hero Ultra Impact. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.

Still, facing any issues in contacting the My Hero Ultra Impact customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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